Refunds and Cancellations Policy

Refunds and Cancellations Policy

Effective Date: 15-10-2024

At Reydel Mercado, we are committed to ensuring a seamless and satisfactory shopping experience for our customers. This policy outlines the terms and conditions for refunds, returns, and cancellations, providing clarity on how to manage these situations.

Order Cancellations

• Before Shipment: Orders that have not yet been processed or shipped can be cancelled without any fees. Please contact our customer support team at [email protected] as soon as possible to request a cancellation. Once an order has entered the shipping process, cancellation is no longer possible.
• After Shipment: If an order has already been shipped, cancellations are not allowed. However, you may still be eligible to return the product based on the terms outlined in our return policy.

Returns and Exchanges

If you are not completely satisfied with your purchase, we offer returns and exchanges under the following conditions:

1. Eligibility:

• Returns are accepted within 30 days of the delivery date.
• Items must be unused, undamaged, and returned in their original packaging.
• Certain products, including personalized items, digital downloads, and perishable goods, are not eligible for returns (see Non-Refundable Items below).

• Contact our support team at +91 78678 91000 to request a return authorization.
• Once authorized, you will receive instructions on where to ship the product. Customers are responsible for return shipping costs, unless the product was defective or incorrect.
• After receiving and inspecting the returned item, we will process your refund or exchange within 7-14 business days.

• If you wish to exchange a product for a different size, color, or model, please indicate this when contacting customer support. Exchanges will be subject to product availability.
• You will be responsible for any difference in price for exchanged items.

Refund Conditions

Refunds are processed in the following cases:

1. Damaged or Defective Products: If your product arrives damaged, defective, or significantly different from the description, you are entitled to a full refund or replacement. Notify us within 7 days of receiving the product by emailing [email protected]. Please provide photos of the damage or defects to expedite the process.
2. Incorrect Items: In cases where the wrong item was shipped to you, you are eligible for a refund or a replacement at no additional cost. Contact us immediately to arrange the return and exchange.
3. Non-Delivery: If your product does not arrive within 30 days of purchase, and you have not received tracking updates, you may request a full refund. Please reach out to customer support for assistance.

Non-Refundable Items

The following types of items are generally non-refundable:

• Custom or Personalized Products: Any items that have been customized or made to order cannot be returned, as these are tailored specifically for you.
• Digital Products: Digital goods, such as downloadable content, are not eligible for refunds once they have been accessed or downloaded.
• Perishable Goods: Food items or other perishables cannot be returned due to hygiene and safety regulations.
• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.

Late or Missing Refunds

• If you have not received your refund within 14 business days, first check your bank or credit card statement to ensure the refund wasn’t delayed by your financial institution.
• If you’ve checked with your bank and still have not received your refund, please contact us at [email protected] to investigate the issue.

Shipping Policy for Returns

• Customers are responsible for the return shipping costs unless the item was received in a damaged or incorrect condition.
• We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee that we will receive your returned item.

International Orders

For international customers, returns, and exchanges are handled similarly to domestic orders, but please note the following:

• Shipping costs for international returns are the responsibility of the customer.
• Refunds will be processed in the currency of the original purchase. We are not responsible for any fluctuations in exchange rates or additional fees charged by your bank or payment provider.

Order Adjustments

• If you wish to modify an order (e.g., change product size, quantity, etc.) after it has been placed but before it is shipped, please contact our customer support immediately. We will do our best to accommodate your request.

Contact Information

For any questions or concerns regarding our Refunds and Cancellations Policy, please feel free to reach out to us:

• Email: [email protected]
• Phone: +91 78678 91000
• Address: Sivakasi